Reference

Our Terms Shape Your Account Experience

Your account on data makao comes with clear rules about deposits, withdrawals, gameplay and how we keep your data safe.

Account security & verificationDeposit & withdrawal rulesPayment method termsData handling & privacyHow to contact us
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data makao Our Terms Shape Your Account Experience
REACH OUR TEAM

How to Get Help With Your Account

Team online

Live Chat Support

Available daily 09:00–23:00 Jakarta time. Open your account settings, tap Support, and start a chat. We respond within two minutes during peak hours.

Email Support

Send account issues or withdrawal disputes to [email protected]. We reply within 4 hours on weekdays, 8 hours on weekends with full details of any transaction.

In-App Help Center

Browse answers to common questions about deposits, withdrawals and account access without waiting. Search by payment method, region or account status directly from the lobby.

ACCOUNT SAFETY & DATA

How We Protect Your Account & Information

Identity & Withdrawal Verification

Every withdrawal over Rp 5,000,000 requires a selfie match against your ID document. We verify using automated facial recognition; if it flags a mismatch, our team manually reviews within 2 hours.

Data Encryption & Storage

Your payment details, ID copies and transaction history are encrypted end-to-end and stored on servers in Singapore. We never sell or share your data with third-party advertisers.

Cookie & Tracking Policies

We use cookies to remember your login and game preferences; you can disable them in browser settings without losing account access. Tracking cookies expire after 30 days of inactivity.

Data Retention & Deletion

We keep your account record for seven years after closure for tax and anti-fraud compliance. You can request a data download anytime via [email protected]; we send it within 10 business days.

Dispute & Chargeback Process

If you dispute a charge, contact us first within 14 days of the transaction. We investigate and reply with evidence within 5 business days; if unresolved, you can file a chargeback through your payment provider.

Account Changes & Requests

To update your name, email, phone or payment method, go to Account Settings and verify with your ID. Changes take effect within 2 hours. To close your account permanently, email support with your account number.

Terms & Conditions — Frequently Asked

Deposits via DANA, OVO, GoPay and QRIS usually arrive in under a minute. If your balance hasn't updated after 3 minutes, check your payment app to confirm the transaction sent. Contact our support team with your transaction ID and screenshot; we'll trace it within 2 hours and credit your account if the money cleared on our end.

Yes, where local law permits. Request a withdrawal anytime via your Account menu; we process it in the order received. Verification may add 1–4 hours if your ID photo needs manual review. Once approved, funds return to your original payment method within 30 minutes for DANA and OVO, up to 2 hours for bank transfers.

We store your name, ID number, phone, email, address, payment details and all game records for seven years after account closure. You can download your complete data record anytime by emailing [email protected]; we send it within 10 business days in a standard format.

Only you can reset your password using your email or phone number. We never share your login details with anyone. If you lose access to both email and phone, contact support with your ID and account number; we'll verify your identity and help you regain access within 4 hours.

Your deposits are held in a segregated account separate from our operating funds, so they're protected even if we face technical problems. If the platform goes down, your balance remains intact and is restored the moment service returns. We back up all account records every 6 hours.

Yes, go to Account Settings and update your payment method anytime. Existing funds stay in your account; your next withdrawal will go to the new method you've set. Any payment method change takes effect immediately after verification.

Contact support immediately with your withdrawal transaction ID. We'll check the receiving account details and trace the funds within 2 hours. If the money went to the wrong place, we work with your bank to recall or reverse it, which typically takes 3–5 business days.

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