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What You Need to Know About Your Account with Us

When you open an account on data makao, you're entering into a straightforward agreement with our platform.

Account access depends on local lawDANA, OVO, GoPay and QRIS payment railsData security and withdrawal verification
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data makao What You Need to Know About Your Account with Us
REACH OUR TEAM

How to Contact Us About Legal or Account Issues

Team online

Live Chat

Open your account lobby and tap the chat icon in the bottom-right corner. Our support team replies within 2 minutes during operating hours, 08:00–23:00 Indonesia time, seven days a week.

Email Support

Send your question or document request to [email protected]. We read and respond to all emails within 24 hours, Monday through Sunday. Include your account username and a clear description of what you need.

Account Settings

Log into your account on desktop or mobile, go to Settings > Legal & Account, and file a formal data request or complaint. We'll confirm receipt and send a detailed reply within five working days.

HOW WE PROTECT YOU

Data Security, Cookies and Account Privacy

Data Handling

When you deposit via DANA, OVO, GoPay or QRIS, your payment details never touch our servers — the payment gateway handles encryption. We store only your transaction ID, amount and timestamp. Your personal details (name, ID number, phone) are kept in a separate, encrypted database.

Cookies and Tracking

We use cookies to keep you logged in across sessions and to remember your game preferences. No third-party ad networks track your activity on data makao. You can clear cookies anytime in your browser settings without losing your account access.

Account Security

Your password is hashed — we never store it in plain text. Enable two-factor authentication in Account Settings > Security to add a PIN step to every login. If you forget your password, we send a reset link to your registered email.

Data Retention

We keep your account activity for three years to comply with Indonesia's financial record-keeping rules. After you close your account, transaction logs stay on file for six years for dispute resolution. Deleted account data cannot be recovered.

Your Rights to Access

You have the right to request all data we hold about you. Email [email protected] or use the Account Settings form to ask for a full export of your profile, deposits, withdrawals and game history in CSV format.

Changes and Corrections

Update your personal details, linked payment methods, or contact information anytime in Account Settings > Profile. If you spot an error we made, contact support and we'll verify and correct it within two working days.

Frequently Asked About Legal and Your Account

Your account username cannot be changed once created — it's your unique ID. Your registered legal name (used for withdrawals) can be updated only once, by request to [email protected] with a government ID scan. This protects against fraud. Any change takes five working days to process.

Go to the login page and tap Forgot Password. We send a reset link to your registered email within one minute. Open the link and create a new password. If you no longer have email access, contact live chat with your username and account email; we'll verify your identity and help you regain access.

Withdrawals to DANA, OVO, GoPay and QRIS typically clear within 15 minutes. We verify every withdrawal against your registered identity and check for unusual patterns. If something looks odd, we may ask for a photo of your ID before we process it. This protects your account from unauthorized access.

Only you and our support team can view your transaction history. We never share it with third parties, advertisers or other players. You can download your full history anytime from Account Settings > Statements. If you suspect fraud, report it immediately to support and we'll investigate within 24 hours.

Closing your account freezes all activity but doesn't delete your data. We keep your records for six years to comply with Indonesian financial regulations and to handle any refund or dispute claims. You can request permanent deletion after six years; we'll confirm and securely wipe your file.

We encrypt all login traffic, so your password and session are protected even on public Wi-Fi. However, we recommend using a private network when possible. Enable two-factor authentication in Account Settings > Security for an extra layer — a PIN will be required every time you log in from a new device.

Yes. Email [email protected] or use the data request form in Account Settings > Legal & Account. Include your username and request type (profile, transactions, game history, cookies, or all data). We send a complete export within five working days at no cost.

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